Refund Policy
Last updated: February 13, 2026
At ViraRoot, we offer a 60-Day Money-Back Guarantee so you can try our products with confidence.
This policy applies only to purchases made directly through https://www.viraroot.com
1. 60-Day Money-Back Guarantee
You may request a refund within 60 days of delivery, even if the product has been opened and used.
To be eligible:
- The product must have been purchased directly from our website
- You must provide a valid order number or proof of purchase
- The request must be made within 60 days of delivery
- The product must not show signs of abuse, misuse, or intentional damage
We reserve the right to limit refunds in cases of suspected abuse, excessive claims, or fraudulent activity.
2. Damaged, Faulty, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us ASAP after receiving your delivery:
- Your order number
- A description of the issue
- Clear photos
We will provide a replacement or refund where appropriate.
3. Return Requirements
In most cases, we do not require you to return opened supplement bottles.
However, in certain situations we may request return of the item before issuing a refund. If so, return instructions will be provided.
Unauthorized returns may not be processed.
4. Refund Processing
Approved refunds are issued to the original payment method.
Processing typically takes 5–10 business days, depending on your bank or payment provider.
Original shipping fees are non-refundable unless required by law.
5. International Orders
Import duties, taxes, and customs fees are non-refundable.
If a package is returned due to refusal, failure to collect, or incorrect address provided at checkout, return shipping costs may be deducted from the refund.
6. Payment Disputes
If you have an issue, contact us at info@viraroot.com before filing a chargeback. We are committed to resolving concerns quickly and fairly.
7. Policy Updates
We reserve the right to update this policy at any time. Updates will be posted on this page with the revised effective date.
Email: info@viraroot.com